Help Centre

How can we help you?

Find answers to common questions about MedLink GY for patients and clinics.

For Patients

6 questions

MedLink GY is a healthcare booking platform connecting patients with verified private clinics and practitioners across Guyana. Search by specialty or doctor name, view real-time availability, and book appointments instantly — no phone calls required.

Search by specialty or doctor name on the Find Care page. Browse available practitioners, view their availability, select a time slot that works for you, and confirm your booking. You'll receive an instant confirmation and automatic reminders.

Yes. All your health data is encrypted in transit and at rest, stored securely via Supabase infrastructure, and never sold to advertisers or third parties. You remain in full control of your data at all times.

MedLink GY sends automatic WhatsApp messages 24 hours and 1 hour before your appointment. You'll also receive an email confirmation at the time of booking. Reminders include the doctor's name, clinic address, and your appointment time.

Yes. You can cancel or reschedule any appointment through the MedLink GY app up to 2 hours before your scheduled time. Cancellations made within 2 hours of the appointment may be subject to the clinic's individual cancellation policy.

Yes — completely free. There are no fees to search, browse, or book appointments on MedLink GY. You pay the clinic directly for your consultation, as you normally would.

For Clinics

4 questions

Visit medlinkgy.com/business to sign up or request a demo. Fill in your clinic details, specialties, and contact information. Our team will review your application and get you set up within a few days.

Pricing depends on your clinic size and requirements. Contact us at admin@medlinkgy.com for current pricing information. There is no setup fee and no lock-in contract.

Automated reminders are sent via Twilio to your patients 24 hours and 1 hour before their appointments. This significantly reduces no-shows — our partner clinics report up to 68% fewer missed appointments after enabling reminders.

Most clinics are live within a few days of their demo call. Our team handles the onboarding — importing your schedule, adding your practitioners, and training your staff. You can start accepting online bookings almost immediately.

Still have questions?

Our team is happy to help. Reach out directly or book a demo.